Frequently Asked Questions

What do I do if I forget my password?

Simply click on the Forgot your password? link and enter the email you use for your Collins House Online account. We’ll send you an email with instructions on how to reset your password.

What do I do if I think my account has been compromised?

Please let us know ASAP so that we can ensure your account is secured.
You can email us at or 03 8080 7838